At Briz Brain & Spine, we endeavour to make your experience with us as smooth as possible. We understand being referred to a surgeon can be a confusing and stressful time for our patients, so please find below some information which we believe will help navigate your way through your journey. If you still have questions, refer to our FAQ section or please don’t hesitate to contact us.
Patient and staff safety is our highest priority at Briz Brain & Spine.
For patients with appointments, if you are suffering any symptoms such as fever, dry cough, sore throat, tiredness or shortness of breath or have recently travelled or been in contact with someone who has returned from overseas, please contact our friendly reception team before attending the clinic. A telehealth appointment may be an alternative method of speaking with our surgeons.
Protecting the health of our staff is vital to ensure they can continue to provide great service. Patients are encouraged to prepay accounts over the phone prior to appointments or via payWave or other contactless payment methods. Patients are also asked to complete the Patient Details Form and sign the Privacy Policy Agreement electronically prior to their appointment. These forms can be found under our Contacts page on the website or by clicking here. Please note, patients are asked to bring only ONE support person to their appointment and maintain appropriate social distances to help reduce the risk of Covid-19 transmission. We are also temporarily reducing our general enquiries phone hours with calls being answered between 9am and 4pm.
During this current outbreak of Covid-19 coronavirus we want to assure all of our patients that we will continue to implement procedures to maintain a hygienic clinical environment. This includes:
- Disinfecting and wiping down all treatment surfaces
- Regular cleaning of rooms and shared equipment
- Thorough cleaning of all communal items including reception chairs, tables, door handles, pens and other shared items
- All staff have access to infection control procedures and training to implement these as necessary
We are carefully monitoring the directions and advice of Queensland Health, the Australian Government Department of Health and the World Health Organization. In the meantime, it is still business as usual and our doors are open.
Briz Brain & Spine wishes to apologise for the inconvenience caused and thanks you for your cooperation and understanding during this unprecedented situation.
